Refund and Returns Policy

Last updated: February 10, 2026

At Valmirex.com, every purchase is a commitment to authenticity, quality, and confidence. Because we deal exclusively in pre-owned luxury goods, our return and refund policy is designed to be fair, transparent, and protective of both buyers and sellers.

1. Our Philosophy

Luxury resale is built on trust. We authenticate every item listed on our platform before it reaches you. However, we understand that circumstances may arise, and we are committed to resolving them with the same care and discretion that defines our marketplace.

2. Eligibility for Returns

We accept return requests under the following circumstances: the item received does not match its listing description in a material way, the item fails our post-sale authentication review, the item arrives damaged due to improper packaging or shipping handling, or a significant discrepancy exists between the photographs and the actual condition of the item upon delivery.

We do not accept returns based on buyer’s remorse, a change of mind, or dissatisfaction with the pre-owned nature of an item that was accurately described at the time of listing.

3. Return Window

All eligible return requests must be submitted within 14 days of the confirmed delivery date. Requests submitted outside this window will not be accepted. To initiate a return, please contact our support team at support@valmirex.com before sending any item back. Returns shipped without prior authorization will not be processed.

4. Condition Requirements

To qualify for a return, the item must be returned in the exact condition in which it was received — unworn, unaltered, and with all original tags, dust bags, authenticity cards, and accessories included. Any signs of use, damage, or tampering introduced after delivery will void the return eligibility.

5. How to Initiate a Return

To start a return, contact us at support@valmirex.com or call us at +1 (310) 555-8426 within the 14-day return window. Please include your order number, a clear description of the issue, and supporting photographs where applicable. Our team will review your request within 2 business days and provide further instructions if the return is approved.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome within 5 business days. If your return is approved, your refund will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider. Shipping costs are non-refundable unless the return is the result of our error or an authentication failure.

7. Authentication Disputes

We stand behind every item we authenticate. If you believe an item you received is not authentic, please contact us immediately. All authentication disputes are treated with the highest priority. Items in question will be re-evaluated by our authentication team, and if a discrepancy is confirmed, a full refund will be issued including any shipping costs incurred.

8. Damaged Items

If your order arrives damaged, please photograph the packaging and the item immediately upon receipt and contact us at support@valmirex.com within 48 hours of delivery. We will work with you and our shipping partners to resolve the issue as quickly as possible.

9. Non-Returnable Items

Certain items are not eligible for return, including items accurately described as final sale at the time of listing, items for which a return has already been processed, and items that show signs of use or alteration after delivery.

10. Exchanges

We do not offer direct exchanges. If you wish to acquire a different item, please initiate a return for your eligible purchase and place a new order separately.

11. Contact Us

Our team is here to assist you with any questions regarding your return or refund.

Valmirex.com Email: support@valmirex.com Phone: +1 (310) 555-8426 Address: Westfield Century City Mall, 10250 Santa Monica Blvd, Suite 2145, Los Angeles, CA 90067, United States